Each premium paint-by-numbers kit includes:
- A high-quality linen canvas with numbered sections, professionally pre-printed.
- A set of acrylic paints—pre-mixed and labeled, with 24, 36, or 48 colors based on your selection.
- Three artist-grade paintbrushes (fine, medium, and broad tip).
- A printed instructional guide to help you get started smoothly.
- For framed kits: A pre-stretched wooden frame, ready to hang.
- For “no frame” kits: Canvas rolled securely in a protective tube or box.

Yes! All of our acrylic paints are:
- Water-based and non-toxic
- Odor-free and safe for use around children and pets
- Environmentally friendly and cruelty-free

Not at all. The paints arrive fully mixed and ready to use straight out of the container. Each pot is numbered to match the canvas for effortless painting.

Acrylic paints typically dry in 2 to 5 minutes depending on room temperature. You can use a hairdryer on a low setting to speed up drying if needed.

We provide more than enough paint for each kit, but if you run out, just contact us at support@portraitbynumbers.com. We'll send you a free replacement set—no questions asked.

This can happen with lighter paint colors. Try the following:
- Apply a second coat for better coverage.
- Use a white base coat over numbers before applying lighter shades.
CUSTOM ORDERS & IMAGE GUIDELINES

Absolutely! Our custom kits are our most popular product. Simply upload your photo, choose the number of colors, canvas size, and framing option.

For optimal results:
- Use high-resolution images
- Ensure good lighting and contrast
- Close-up portraits and pets work best
- Avoid blurry, dark, or low-contrast images

We don’t automatically provide previews, but if you have special concerns or edits, feel free to contact us at support@portraitbynumbers.com before or after ordering.

Yes—we automatically optimize brightness, contrast, and clarity. For specific changes (e.g., removing background elements or adjusting colors), just email us with your order number.

- 24 Colors: Simple designs or minimal detail
- 36 Colors: Balanced detail and color variation
- 48 Colors: Maximum detail and photo realism (highly recommended for portraits)

Of course! Just upload each image when adding items to your cart. Each kit will be processed individually.

Orders are shipped from our facilities in the USA and China, depending on your location and product availability.

Processing Time:
- Standard kits: 2–3 business days
- Custom kits: 2–5 business days (due to design optimization)

Estimated Shipping Times:
- USA: 7–12 business days
- UK & Europe: 10–14 business days
- Australia & Canada: 10–16 business days
- Rest of world: 14–20 business days

Yes. As soon as your order ships, you’ll receive a tracking link via email. You can also track it on our website.

First, check your tracking number. If it hasn’t updated in 7 days or is marked as delivered but you haven’t received it, contact us at support@portraitbynumbers.com.

We sincerely apologize for any mix-up. Please email us within 7 days of receiving your order with photos, and we’ll arrange a free replacement or fix immediately.

Yes, but only if your request is made within 12 hours of placing the order. After this window, your order will already be in production.

Because all custom kits are made to order, we unfortunately cannot accept returns or refunds for change of mind.
However, if there is a defect, damage, or issue, we’ll make it right.

- Replacements: Processed and shipped within 48 hours
- Refunds: Issued within 5–7 business days (if approved)

Yes. All transactions are SSL-encrypted and processed through trusted payment gateways. We never store your card details.

Yes—just enter your gift card code at checkout. If you experience any issues, contact us.