Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our easy, hassle-free returns policy.
Secure Payment
Safe and secure payment methods for your peace of mind.
Warranty
Quality assured with our limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions (FAQs)
What is Portrait by Numbers?
What is Portrait by Numbers?
Portrait by Numbers is a custom paint-by-numbers kit that transforms your personal photo into a numbered canvas for you to paint and huge paint by number kits collections—no experience required.
How does the custom process work?
How does the custom process work?
Upload a photo → we create a paint-by-number design → you receive a full painting kit to bring it to life at home.
Do I need any painting experience?
Do I need any painting experience?
No experience needed. Our kits are beginner-friendly and therapeutic. Just match the paint numbers with the canvas numbers.
What’s included in each kit?
What’s included in each kit?
Your kit comes with:
- A high-quality, pre-numbered canvas
- Acrylic paints in sealed pots
- 3 precision brushes
- A reference sheet for guidance
- Optional hanging accessories
What sizes custom paintings are available?
What sizes custom paintings are available?
We offer various sizes for Custom paintings (12×16", 16×20", and more). Choose the size that suits your wall space and the level of detail you want.
What kind of photos work best?
What kind of photos work best?
High-resolution, well-lit images with clear facial features or strong subject focus give the best results. Avoid blurry or dark photos.
How long does it take to complete one?
How long does it take to complete one?
It depends on the size and your pace—most people spend 10–25 hours over a few days or weeks. It’s a relaxing process, not a race.
What age is this suitable for?
What age is this suitable for?
Our kits are designed for ages 14 and up due to small parts and the detail involved in painting.
Can I give this as a gift?
Can I give this as a gift?
Yes! These kits make heartfelt gifts. You can add a personal note during checkout.
How long does shipping take?
How long does shipping take?
Custom kits take 1–5 business days to prepare. Shipping usually takes 1–2 weeks depending on your country.
Do you ship internationally?
Do you ship internationally?
Yes! We ship worldwide with tracking. Delivery times vary based on your location.
What if my paint dries out?
What if my paint dries out?
Our paint pots are sealed to prevent drying. If one does dry out, just reach out—we'll send a free replacement. Please contact: support@portraitbynumbers.com
Can I preview my painting before it ships?
Can I preview my painting before it ships?
Yes, we offer a digital preview of your paint-by-number design once you upload your photo and before we begin production. Please contact: support@portraitbynumbers.com
What makes Portrait by Numbers special?
What makes Portrait by Numbers special?
We combine high-quality materials with deeply personal experiences. Every kit is built around your story, not a stock image.
Is painting by numbers good for mental health?
Is painting by numbers good for mental health?
Yes! It's known to reduce stress, promote focus, and boost creativity. It’s like mindfulness in color form.
Can I paint it with someone else?
Can I paint it with someone else?
Absolutely. Painting together can be a great bonding experience. Many couples, roommates, or family members paint side-by-side.
Can I frame or hang the finished painting?
Can I frame or hang the finished painting?
Yes. You can frame it or use our included hanging options. Many customers display theirs as statement pieces in their homes.
What if I make a mistake while painting?
What if I make a mistake while painting?
You can paint over dry areas if needed. Also, your reference sheet helps you keep track of progress or redo any section.
Will I be able to track my order?
Will I be able to track my order?
Yes. Once your kit ships, you'll get a tracking number so you can follow it all the way to your doorstep.
PRODUCT INFORMATION
What’s included in a Portrait By Numbers kit?
What’s included in a Portrait By Numbers kit?
Each premium paint-by-numbers kit includes:
- A high-quality linen canvas with numbered sections, professionally pre-printed.
- A set of acrylic paints—pre-mixed and labeled, with 24, 36, or 48 colors based on your selection.
- Three artist-grade paintbrushes (fine, medium, and broad tip).
- A printed instructional guide to help you get started smoothly.
- For framed kits: A pre-stretched wooden frame, ready to hang.
- For “no frame” kits: Canvas rolled securely in a protective tube or box.
Are the paints safe to use?
Are the paints safe to use?
Yes! All of our acrylic paints are:
- Water-based and non-toxic
- Odor-free and safe for use around children and pets
- Environmentally friendly and cruelty-free
Do I need to mix or thin the paints?
Do I need to mix or thin the paints?
Not at all. The paints arrive fully mixed and ready to use straight out of the container. Each pot is numbered to match the canvas for effortless painting.
How long does the paint take to dry?
How long does the paint take to dry?
Acrylic paints typically dry in 2 to 5 minutes depending on room temperature. You can use a hairdryer on a low setting to speed up drying if needed.
What if I run out of paint?
What if I run out of paint?
We provide more than enough paint for each kit, but if you run out, just contact us at support@portraitbynumbers.com. We'll send you a free replacement set—no questions asked.
Why are the numbers still visible after painting?
Why are the numbers still visible after painting?
This can happen with lighter paint colors. Try the following:
- Apply a second coat for better coverage.
- Use a white base coat over numbers before applying lighter shades.
Can I create a custom kit with my own photo?
Can I create a custom kit with my own photo?
Absolutely! Our custom kits are our most popular product. Simply upload your photo, choose the number of colors, canvas size, and framing option.
What kind of photo works best?
What kind of photo works best?
For optimal results:
- Use high-resolution images
- Ensure good lighting and contrast
- Close-up portraits and pets work best
- Avoid blurry, dark, or low-contrast images
Can I preview the final artwork before it’s made?
Can I preview the final artwork before it’s made?
Custom kits take 2–We don’t automatically provide previews, but if you have special concerns or edits, feel free to contact us at support@portraitbynumbers.com before or after ordering.
4 business days to prepare. Shipping usually takes 5–12 business days depending on your country.
Can I request edits to my photo?
Can I request edits to my photo?
Yes—we automatically optimize brightness, contrast, and clarity. For specific changes (e.g., removing background elements or adjusting colors), just email us with your order number.
How many colors should I choose?
How many colors should I choose?
- 24 Colors: Simple designs or minimal detail
- 36 Colors: Balanced detail and color variation
- 48 Colors: Maximum detail and photo realism (highly recommended for portraits)
Can I order multiple custom kits with different images?
Can I order multiple custom kits with different images?
Of course! Just upload each image when adding items to your cart. Each kit will be processed individually.
SHIPPING & DELIVERY
Where do you ship from?
Where do you ship from?
Orders are shipped from our facilities in the USA and China, depending on your location and product availability.
How long does delivery take?
How long does delivery take?
Processing Time:
- Standard kits: 1–3 business days
- Custom kits: 1–5 business days (due to design optimization)
Estimated Shipping Times:
- USA & CA: 1–2 weeks
- UK & Europe: 1–2 2 weeks
- Australia & Canada: 1–2 weeks
- Rest of world: 1–3 weeks
Can I track my order?
Can I track my order?
Yes. As soon as your order ships, you’ll receive a tracking link via email. You can also track it on our website or Track Your Order.
My package hasn’t arrived—what should I do?
My package hasn’t arrived—what should I do?
First, check your tracking number. If it hasn’t updated in 7 days or is marked as delivered but you haven’t received it, contact us.
ORDER ISSUES & SUPPORT
What if I received the wrong or damaged item?
What if I received the wrong or damaged item?
We sincerely apologize for any mix-up. Please email us within 7 days of receiving your order with photos, and we’ll arrange a free replacement or fix immediately.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, but only if your request is made within 12 hours of placing the order. After this window, your order will already be in production.
What’s your refund and return policy?
What’s your refund and return policy?
Because all custom kits are made to order, we unfortunately cannot accept returns or refunds for change of mind.
However, if there is a defect, damage, or issue, we’ll make it right.
How long do refunds or replacements take?
How long do refunds or replacements take?
- Replacements: Processed and shipped within 48 hours
- Refunds: Issued within 5–10 business days (if approved)
PAYMENT & BILLING
Is my payment information secure?
Is my payment information secure?
Yes. All transactions are SSL-encrypted and processed through trusted payment gateways. We never store your card details.
Can I use a Portrait By Numbers gift cards?
Can I use a Portrait By Numbers gift cards?
Yes—just enter your gift card code at checkout. If you experience any issues, contact us.
Thank You for Choosing Portrait By Numbers
We’re truly honored that you're considering us to be part of your creative journey. Whether you’re painting a cherished memory, a beloved pet, or simply exploring a new hobby, we’re here to ensure the experience is joyful, relaxing, and rewarding.
Every order supports our small, passionate team—and we pour our hearts into making your kit just right.
If you ever have questions, need help, or just want to share your masterpiece, we’d love to hear from you. Reach out anytime at support@portraitbynumbers.com.
Thank you for trusting Portrait By Numbers—we can’t wait to see what you create!
Happy painting! ✨
Explore Creativity with Portrait By Numbers.
Perfect for every skill level, our custom and curated paint-by-numbers kits invite you to relax, unwind, and create something truly meaningful. Each brushstroke is a step on a personal journey— transforming memories into art and blank walls into stories.